Protection
2-YearWarranty
Every gaming PC from PCGamer Kenya is backed by our comprehensive 2-year warranty. Real protection, not fine print.
Claim Support2 Years
Full Coverage
Free
Repairs & Parts
3-7 Days
Turnaround
Free
Pickup & Delivery
What's Covered
- Manufacturing defects in components
- Hardware failures under normal use
- Power supply issues
- Motherboard and GPU defects
- RAM and storage failures
- Cooling system malfunctions
- Display issues (monitors)
- Keyboard and mouse defects (6 months)
What's Not Covered
- Physical damage (drops, spills, impact)
- Damage from power surges or lightning
- Unauthorized repairs or modifications
- Software issues and viruses
- Normal wear and tear
- Damage from improper use
- Overclocking damage
- Cosmetic damage (scratches, dents)
The Process
How to Claim
Simple 5-step process. We handle the logistics so you can get back to gaming.
1
Contact Us
Reach out via WhatsApp or email with your order details and issue description.
2
Diagnosis
Our technicians will help diagnose the issue. Remote troubleshooting may resolve simple problems.
3
Collection
If repair is needed, we'll arrange free pickup from your location (major cities).
4
Repair/Replace
We'll repair or replace the defective component. Turnaround: 3-7 business days.
5
Return
Your system is returned to you with a full function test. Free delivery.
Important Notes
- •Keep your proof of purchase (order confirmation, receipt) for warranty claims.
- •Warranty is valid from the date of delivery, not the purchase date.
- •For bulk orders, warranty terms may be customized as per your agreement.
- •Extended warranty options (3-year) are available for an additional fee.
- •Warranty is transferable if you sell the system within the warranty period.
Need Help?
Need Warranty Support?
Our support team is ready to help. Reach out via WhatsApp for the fastest response.