Protection2-Year
2-Year
Warranty
Every gaming PC from PCGamer Kenya is backed by our comprehensive 2-year warranty. Real protection, not fine print.
Claim Support2 Years
Full Coverage
Free
Repairs & Parts
3-7 Days
Turnaround
Free
Pickup & Delivery
What's Covered
- Manufacturing defects in components
- Hardware failures under normal use
- Power supply issues
- Motherboard and GPU defects
- RAM and storage failures
- Cooling system malfunctions
- Display issues (monitors)
- Keyboard and mouse defects (6 months)
What's Not Covered
- Physical damage (drops, spills, impact)
- Damage from power surges or lightning
- Unauthorized repairs or modifications
- Software issues and viruses
- Normal wear and tear
- Damage from improper use
- Overclocking damage
- Cosmetic damage (scratches, dents)
How to Claim
Simple 5-step process. We handle the logistics so you can get back to gaming.
1
Contact Us
Reach out via WhatsApp or email with your order details and issue description.
2
Diagnosis
Our technicians will help diagnose the issue. Remote troubleshooting may resolve simple problems.
3
Collection
If repair is needed, we'll arrange free pickup from your location (major cities).
4
Repair/Replace
We'll repair or replace the defective component. Turnaround: 3-7 business days.
5
Return
Your system is returned to you with a full function test. Free delivery.
Important Notes
- • Keep your proof of purchase (order confirmation, receipt) for warranty claims.
- • Warranty is valid from the date of delivery, not the purchase date.
- • For bulk orders, warranty terms may be customized as per your agreement.
- • Extended warranty options (3-year) are available for an additional fee.
- • Warranty is transferable if you sell the system within the warranty period.
Need Warranty Support?
Our support team is ready to help. Reach out via WhatsApp for the fastest response.